Welcome to www.purewoodstand.com (hereinafter referred to as the “Website”). We are committed to providing you with quality wooden coat rack products and an excellent shopping experience. If you are not satisfied with the product you purchased, our refund policy will help you understand the return and refund process.
- Refund Policy
We want you to be satisfied with your purchase. If you are not satisfied with the product in your order, you can apply for a refund in the following cases:
●The product is unused and in its original packaging within 30 days of delivery.
●The product has quality problems or was damaged during transportation. - Return Process
If you are eligible for a refund, please follow the steps below to return the product:
●Contact Customer Service: Please contact our customer service team via email with the order number and reason for return.
●Confirm Return: Our team will review your request after receiving it and provide return instructions and address.
●Ship back the product: Please repackage the product and ensure safe transportation. You will be responsible for the return shipping costs unless the product has quality problems or was shipped incorrectly. - Refund Processing
Once we receive your return and verify the product status, we will process the refund within 3 business days. The refund will be returned to the payment method you originally used, and the specific arrival time may be delayed depending on the bank and payment institution. - Exceptions
The following situations are not applicable to the refund policy:
● Refund requests after 30 days.
● Used or damaged products.
● Products without original packaging or missing accessories. - Other Notes
● If you encounter problems during the shopping process (such as not receiving the goods, receiving the wrong product, etc.), please contact us in time and we will do our best to help solve it.
● We recommend that you use a trackable mailing service when returning the goods to ensure that the return can be delivered safely.
Thank you for choosing www.purewoodstand.com, we look forward to providing you with quality products and services!